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Account Management

At mediaworks, we have a strong focus on providing the best possible customer service. We operate with one direct point of contact meaning no ticketing style approach and a clearly defined planning process to streamline your campaign from its inception to all on-going tasks and requirements.

As a performance based company, client retention is a huge priority for us and we boast an impressive client retention rate of 90% – in fact even our first ever clients are still working with us now. This owes heavily to our fantastic Client Relationship Management team who effectively co-ordinate campaign activities on a day to day business.

Many of our clients regard their Client Relationship Managers as an extension of their own team, we understand how important it is to get to know your business and it is common (and encouraged) to have your Client Relationship Manager to be sitting with you every month. During these regular meetings we look to discuss your monthly analysis reports thus keeping you fully up to date as to the progress of you website’s performance ensuring you fully understand how your investment in online marketing is growing your online business.

These meetings are also vital for us to be kept informed of developments within your business, both offline and online. We use these insights to identify and highlight quick win opportunities and ultimately to work with you to develop your future digital strategies and integrate this into your everyday business ethos.

Growing your online business is our goal and having dedicated, professional Client Relationship Managers, with over 35 years combined experience, whose job it is to understand our clients business has been critical to ours and their success.

What we say...

We aim to set ourselves apart from our competitors with our powerful commitment to customer service. Our Client Services team’s vital role in overseeing all elements of our online marketing campaigns, working closely with our clients, ensures we live up to our reputation as one of the UK’s leading Online Marketing companies.

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Want to work with us? Send us an email or give us a call on +44 (0)191 404 0100

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