Community Engagement Manager

Are you a people person, dedicated to representing your brand and engaging with existing and prospective customers online? We have an exciting opportunity for a Community Engagement Manager to join our team in Leeds. You’ll be the voice of the brands we work with, managing their online engagement with their audiences. Apply Now. Own Your Future. Send your CV to

Here’s a taster of the role:


  • Own community management of our leading clients’ brands, determining their online tone of voice, creating guidelines and methods of working
  • Be the voice of the brand on social media, writing and publishing content, and responding to customer queries and providing support and guidance
  • Establish online communities for leading brands, including Facebook groups and support networks, by analysing how audiences are using social media and other online platforms
  • Reviewing and responding to online reviews on leading platforms including Trustpilot and Amazon, engaging one-on-one with customers and turning negative situations into a positive
  • Engage and liaise with brand influencers, delivering campaigns to the client briefs and identifying opportunities to work with key sector influencers


The person we’re looking for:


  • An experienced, passionate brand ambassador, dedicated to your clients’ success with a drive for delivering an excellent experience to their customers
  • Someone with excellent time management and organisational skills, who is calm in the face of pressure and able to think on their feet
  • A detail-oriented person who is experienced in working with highly regulated brands and sectors
  • A team player who is happy to work as part of a client’s extended team, but is also able to work autonomously


Does this sound like you? If you’re interested in this fantastic opportunity apply today!

Apply Now. Own Your Future. Send your CV to

If you would like to apply for this position then simply fill out the form below and we will be in touch, alternatively, send your CV and covering letter with reference to this role to


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