A Brave New World – Housing’s Evolving Customer Relationship
As we move from crisis management to future planning, Mediaworks outline how digital channels can offer valuable data and insight into our customers, and how we can harness this to feed into new engagement strategies and better services for customers.
Learn more about how this insight can help leaders identify and respond to the new challenges and opportunities we face as we move into a near future of living under social distancing guidelines.
Discussion points include:
- What are the first steps our teams should be taking?
- What practical data and insight can online tools offer to leaders to develop a new engagement strategy?
- How can we free up resources to focus our time where it’s most needed?
- How can online channels help us to identify and support the vulnerable?