Terms & Conditions

    1. Interpretation
      • The definitions and rules of interpretation in this condition apply in these terms and conditions (Conditions):
    Charges the charges payable by the Customer for the provision of the Services in accordance with condition 6;
    Contract the contract between the Supplier and the Customer for the purchase of Services in accordance with these Conditions;
    CRO Services conversion rate optimisation services;
    Customer the person, firm or company who purchases Services from the Supplier and whose details are set out in the Services Order;
    Deliverables all Documents, products and materials developed by the Supplier or its agents, subcontractors, consultants and employees, specifically for the Customer, in relation to the Services in any form, including computer programs, data, reports and specifications (including drafts);
    Document includes, without limitation, in addition to any document in writing, any drawing, map, plan, diagram, design, picture or other image, tape, disk or other device or record embodying information in any form;
    Initial Services As outlined in the relevant Services Order
    Input Material all Documents, information and materials provided by the Customer relating to the Services including (without limitation), computer programs, data, reports and specifications;
    Intellectual Property Rights all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world
    ORM Services on-line reputation management services;
    PPC Services pay per click services;
    Pre-existing Materials all Documents, information and materials provided by the Supplier relating to the Services which existed prior to the commencement of the Contract including computer programs, data, reports and specifications;
    SEO Services search engine optimisation services;
    Services the Set Up Services, the Initial Services, the CRO Services, the PPC Services, the ORM Services, the SEO Services and/or the SMM Services (as the case may be) to be provided by the Supplier under the Contract as set out in the relevant Services Order;
    Services Order the written instructions from the Customer to the Supplier to purchase the Services from the Supplier, in the standard form of the Supplier incorporating these Conditions;
    Set Up Services the setting up by the Supplier of CRO services, PPC services, ORM Services, SEO services or SMM services, as specified in the Services Order;
    SMM Services social media marketing services;
    Supplier Mediaworks UK Limited, incorporated and registered in England and Wales with company number 6309397 with registered office at 398A Princesway North, Team Valley Trading Estate, Gateshead, NE11 0TU;
    VAT value added tax chargeable under English law for the time being and any similar additional tax.


    • Headings in these Conditions shall not affect their interpretation.
    • A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and reference to a party includes their successors and permitted assigns.
    • A reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.
    • Save as expressly provided in these Conditions, a reference to writing or written includes faxes and e-mail.
    • Any obligation in the Contract on a person not to do something includes, without limitation, an obligation not to agree, allow, permit or acquiesce in that thing being done.
    • References to conditions are to the conditions of the Contract.


    1. Application and Conditions
      • These Conditions shall form part of and be incorporated into each Contract and these Conditions and the Services Order shall form the entire agreement between the Customer and the Supplier and shall apply to the exclusion of any other terms and conditions contained in or referred to in any correspondence from the Customer or implied by law, trade custom, practice or course of dealing.
      • A Services Order shall prevail over any inconsistent terms or conditions contained, or referred to, in these Conditions.
      • A Services Order shall constitute an offer by the Customer to purchase the Services on these Conditions. No Contract shall come into force until a Services Order has been signed by the Supplier and the Customer or, if earlier, by the Supplier starting to provide Services under a Services Order.


    1. Commencement and Duration
      • The Initial Services supplied under a Contract shall be provided for the period as set out in the relevant Services Order, unless terminated with not less than 3 months’ notice by mutual written consent prior to the end of such period or unless terminated in accordance with condition 11, and the Contract in respect of Initial Services shall terminate automatically at the end of such period unless the Supplier and the Customer agree in writing to extend the period prior to expiry of the term.
      • The Services supplied under a Contract shall be provided from the date specified in the Services Order and subject to condition 11, shall continue to be supplied for a period of 12 months or such other minimum period as set out in the Services Order (“Minimum Period”) and, after that, shall continue to be supplied unless the Contract is terminated by one of the parties giving to the other not less than three months’ notice in writing (“Term ”).
      • Following a written request from the Customer the Supplier may, at its sole discretion, agree to temporarily suspend the Services for a maximum period of up to 60 days, following which the Services shall automatically resume, unless the Supplier agrees in writing to extend the duration of suspense.


    1. Supplier’s Obligations
      • The Supplier warrants that any Services provided under a Contract shall be provided with reasonable skill and care and using appropriate experienced personnel.
      • The Supplier gives no guarantee or warranty whatsoever to the Customer that the provision of the Services shall lead to any sales, revenue, profit, business, opportunity or similar for the Customer or that it shall lead to any increase in sales, revenue, profit, business, opportunity or similar for the Customer.
      • The Supplier shall have no liability for any matters outside of its direct control including, but not limited to, ensuring that a particular search engine, online directory or search site lists the Customer’s website or business profile, that a particular position will be achieved for a specific keyword or that a specific position will be achieved within a certain time limit and lapses in service or changes to the search engine positions outside of the Supplier’s control including, but not limited to, a change in search engine algorithms or down time on the server hosting the Supplier’s domains on which the Customer’s search engine marketing profiles are published.
      • The Supplier shall be entitled at its absolute discretion to refuse to create a business profile for a Customer which it considers to be unfit for publication on the internet including, but not limited to, sites containing adult oriented material, sites which promote ethnic, social or religious discord and sites which infringe any copyright or other laws or regulations.
      • Nothing in this Contract shall prevent the Supplier from being engaged, concerned or having any financial interest in any capacity in any other similar business, other business, trade, profession or occupation during the Term provided that such activity does not cause a breach of any of the Supplier’s obligations under this Contract.


    1. Customer’s Obligations
      • If the Supplier’s performance of its obligations under the Contract is prevented or delayed by any act or omission of the Customer, its agents, subcontractors, consultants or employees, (including but not limited to their failure to provide data or Input Material required by the Supplier to provide the Services or failure by the Customer to hold the relevant licences or permissions to use Input Materials), the Supplier shall not be liable for any costs, charges or losses sustained or incurred by the Customer arising directly or indirectly from such prevention or delay.
      • The Customer shall not, without the prior written consent of the Supplier, at any time from the date of the Contract to the expiry of 12 months after the last date of supply of the Services, solicit or entice away from the Supplier or employ (or attempt to employ) any person who is, or has been, engaged as an employee, consultant or subcontractor of the Supplier in the provision of the Services. If consent is given by the Supplier in accordance with this clause then the Customer shall pay to the Supplier a sum equivalent to 25% of the then current annual remuneration of the Supplier’s employee.


    1. Charges and Payment
      • Charges in respect of Set Up Services shall be payable by the Customer to the Supplier in advance of any Set Up Services being commenced. All other Charges shall be payable in monthly instalments and in advance and the Customer shall pay each invoice within 30 days of the date of the invoice by direct debit (or such other payment method as the Supplier shall agree to from time to time in writing) to the bank account nominated by the Supplier in writing in the Services Order.
      • The Supplier may incur certain expenses in connection with the delivery of the Services including but not limited to the cost of: hotels, subsistence, travel, materials and third party services. The Supplier may seek reimbursement of such expenses, materials and third party services from the Customer, which shall be agreed in advance and shall be invoiced by the Supplier to the Customer at cost.
      • All amounts payable by the Customer under the Contract are exclusive of amounts in respect of VAT. Where any taxable supply for VAT purposes is made under the Contract by the Supplier to the Customer, the Customer shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.
      • Without prejudice to any other right or remedy that it may have, if the Customer fails to pay the Supplier on the due date, the Supplier may suspend all Services until payment in full has been made. The Supplier may also charge interest on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of Lloyds Bank plc, accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment and the Customer shall pay the interest immediately on demand. Alternatively, the Supplier may as its discretion claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.
      • Following the suspension of the Services pursuant to condition 3.3 or 6.4, when the Contract recommences, it is acknowledged by the Customer that the Term shall be automatically extended by a period equivalent to the suspension (rounded up to a month if the period of suspension is less than one month or ended part way through a month) unless the Supplier agrees in writing that the Term shall not be extended.
      • The Supplier may, without prejudice to any other rights it may have, set off any liability of the Customer to the Supplier against any liability of the Supplier to the Customer.


    1. Intellectual Property Rights
      • As between the Customer and the Supplier, all Intellectual Property Rights and all other rights in the Deliverables and the Pre-existing Materials shall be owned by the Supplier. Subject to condition 7.2, the Supplier licenses all such rights to the Customer free of charge and on a non-exclusive, worldwide basis to such extent as is necessary to enable the Customer to make reasonable use of the Deliverables and the Services. If the Contract terminates, this licence shall automatically terminate.
      • The Customer acknowledges that, where the Supplier does not own any Pre-existing Materials, the Customer’s use of rights in Pre-existing Materials is conditional on the Supplier obtaining a written licence (or sub-licence) from the relevant licensor or licensors on such terms as will entitle the Supplier to license such rights to the Customer.
      • The Customer shall retain ownership of any Intellectual Property Rights that may subsist in the Input Materials. The Customer hereby grants to the Supplier a non-exclusive, irrevocable, worldwide, royalty-free licence to use the Input Materials to enable the Supplier to provide the Services. The Customer warrants that any Input Materials will not infringe the Intellectual Property Rights or any other rights of any third party.


    1. Confidentiality
      • Each party shall, both during the Term and at all times after termination or expiry of the Contract, keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to it (“Recipient”) by the other party (“Disclosing Party”), its employees, agents, consultants or subcontractors and any other confidential information concerning the Disclosing Party’s business or its products which the Recipient may obtain. This clause shall not apply to any information which is or becomes generally available to the public other than as a result of its disclosure by or on behalf of the Recipient in breach of these terms or which was lawfully in the possession of the Recipient before the information was disclosed to it by the Disclosing Party or which the parties agree in writing is not confidential or may be disclosed.
      • The Recipient may disclose such information to its employees, officers, representatives, advisers, agents or subcontractors who need to know such information for the purposes of carrying out its obligations under the Contract and as may be required by law, court order or any governmental or regulatory authority.
      • The Recipient shall ensure that its employees, officers, representatives, advisers, agents or subcontractors to whom it discloses such information comply with this condition 8.
      • The Recipient shall not use any such information for any purpose other than to perform its obligations under the Contract.
      • All materials, equipment and tools, drawings, specifications and data supplied by the Disclosing Party to the Recipient (including in the case of the Supplier its Pre-existing Materials) shall, at all times, be and remain the exclusive property of the Disclosing Party, but shall be held by the Recipient in safe custody at its own risk and maintained and kept in good condition by the Recipient until returned to the Disclosing Party, and shall not be disposed of or used other than in accordance with the Disclosing Party’s written instructions or authorisation.
      • Unless the Customer withdraws its consent in writing by notice to the Supplier, by entering into the Contract the Customer gives the Supplier permission to use the Customer’s name and logo on its website and for marketing and promotional purposes.


    1. Limitation of Liability


    • This condition 9 sets out the entire financial liability of the Supplier (including any liability for the acts or omissions of its employees, agents, consultants, and subcontractors) to the Customer in respect of any breach of the Contract, any use made by the Customer of any Services, the Deliverables or any part of them and any representation, statement or tortious act or omission (including negligence and breach of statutory duty) arising under or in connection with the Contract.
    • All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
    • Nothing in these Conditions limits or excludes the liability of the Supplier for death or personal injury resulting from negligence or for any damage or liability incurred by the Customer as a result of fraud or fraudulent misrepresentation by the Supplier.
    • Subject to condition 2 and condition 9.3 the Supplier shall not be liable for loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use or corruption of software, data or information, any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses. The Supplier’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance, or contemplated performance, of the Contract shall be limited to the value of the Charges paid by the Customer for Services under the relevant Contract.


    1. Data Protection

    The Customer acknowledges and agrees that details of the Customer’s name, address and payment record may be submitted to a credit reference agency, and personal data will be processed by and on behalf of the Supplier in connection with the Services.

    1. Termination
      • Without prejudice to any other rights or remedies which the parties may have, either party may terminate the Contract without liability to the other immediately on giving notice to the other if:
        • the other party fails to pay any amount due under the Contract on the due date for payment and remains in default more than seven days after being notified in writing to make such payment; or
        • the other party commits a material breach of any of the terms of the Contract and (if such a breach is remediable) fails to remedy that breach within 30 days of that party being notified in writing of the breach; or
        • the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or (being a company) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986; or
        • the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party; or
        • a petition is filed, a notice is given, a resolution is passed, or an order is made, for or on connection with the winding up of that other party other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
        • an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the other party; or
        • a floating charge holder over the assets of that other party has become entitled to appoint or has appointed an administrative receiver; or
        • a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party; or
        • a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days; or
        • any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in condition 1.3 to condition 11.1.9 (inclusive); or
        • the other party suspends or ceases, or threatens to suspend or cease, to carry on all or a substantial part of its business; or
        • the other party commits any fraud or acts in any manner which in the reasonable opinion of the terminating party is likely to bring their image into disrepute or is materially adverse to its interests; or
        • the other party commits any offence under the Bribery Act 2010.
      • On termination of the Contract for any reason the Customer shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and any interest due thereon and, in respect of services supplied but for which no invoice has been submitted, and any Charges which would have been payable during any unexpired proportion of the Minimum Period, the Supplier may submit an invoice, which shall be payable immediately on receipt and the accrued rights and liabilities of the parties as at termination and the continuation of any provision expressly stated to survive or implicitly surviving termination, shall not be affected.
      • On termination of the Contract (however arising), the following conditions shall survive and continue in full force and effect: condition 7; condition 8; condition 9; condition 11; and condition 21.


    1. Force Majeure
      • The obligations on a party under the Contract shall be suspended at any time whilst it is prevented from, or delayed in performing, its obligations under the Contract or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including (without limitation) strikes, lock-outs or other industrial disputes (whether involving the workforce of either party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.


    1. Variation
      • The Supplier may, from time to time and without notice, change the Services in order to comply with any applicable safety or statutory requirements, provided that such changes do not materially affect the nature, scope of, or the applicable charges. If the Supplier requests a change to the scope of Services for any other reason, the Customer shall not unreasonably withhold or delay consent to it.
      • Subject to condition 1, no variation of the Contract or these Conditions shall be valid unless it is confirmed in advance in writing by the Supplier.


    1. Waiver
      • A waiver of any right under the Contract is only effective if it is in writing and it applies only to the circumstances for which it is given. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that (or any other) right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that (or any other) right or remedy.
      • Unless specifically provided otherwise, rights arising under the Contract are cumulative and do not exclude rights provided by law.


    1. Severance
      • If any provision of the Contract (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Contract, and the validity and enforceability of the other provisions of the Contract shall not be affected.
      • If a provision of the Contract (or part of any provision) is found illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.


    1. Entire Agreement
      • The Contract constitutes the whole agreement between the parties and supersedes all previous agreements between the parties relating to its subject matter.
      • Each party acknowledges that, in entering into the Contract, it has not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) (other than for breach of contract), unless expressly provided in the Contract.
      • Nothing in this condition shall limit or exclude any liability for fraud.


    1. Assignment
      • Neither party shall, without the prior written consent of the other (such consent not to be unreasonably withheld or delayed) assign or deal in any other manner with all or any of its rights or obligations under the Contract but nothing in this clause shall prevent or restrict the Supplier from subcontracting any of its obligations under the Contract.
      • Each party that has rights under the Contract is acting on its own behalf and not for the benefit of another person


    1. No Partnership or Agency

    Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.

    1. Rights of Third Parties

    A person who is not a party to the Contract shall not have any rights under or in connection with it.

    1. Notices
      • Any notice or other communication required to be given under the Contract shall be in writing and shall be delivered personally, or sent by pre-paid first-class post, recorded delivery or by commercial courier to the other party or sent by fax or by email and for the attention of the company secretary or as otherwise specified by the relevant party by notice in writing to the other party.
      • Any notice or other communication shall be deemed to have been duly received if delivered personally, when left at the address and for the company, if sent by pre-paid first-class post or recorded delivery, at 9.00 am on the second Business Day after posting, or if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed, if sent by fax at the time of transmission and if sent by email on receipt by the email server of the recipient of the notice.
      • This condition 20 shall not apply to the service of any proceedings or other documents in any legal action.


    1. Governing Law and Jurisdiction
      • The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the law of England and Wales.
      • The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of, or in connection with, the Contract or its subject matter or formation (including non-contractual disputes or claims).