August 04 2025
Mediaworks Water Webinar
At Mediaworks, we live and breathe water. And we believe digital has the power to reshape how the industry connects with its customers transforming dry outdated websites to rich responsive platforms that put people at the heart of the experience.
We’ve helped UK water companies move from the back office to the digital frontline transforming how they listen respond and communicate. Right now that shift has never felt more urgent.
The sector is under the spotlight. While websites won’t plug a sewer overflow or fill a reservoir they can show customers that action is being taken. And that matters. Because the road to rebuilding trust starts with transparency and digital is your loudest clearest voice.
From effortless self serve tools and real time progress updates to campaigns that inspire behaviour change using smart meter data digital can help you lead from the front in AMP8.
Let’s make digital work harder smarter and more meaningfully, for your customers your communities, and your future. We are excited to showcase the Mediaworks Water Webinar, where we will provide further insights into the key findings from our latest paper, Making Waves in Customer Satisfaction. This event will offer an in-depth discussion on the latest sector trends, as well as a detailed explanation of how water companies can leverage digital transformation to enhance their performance.
We will explore:
Key Industry Trends: We will examine the latest data-driven trends affecting the water sector, such as shifting customer expectations, emerging digital technologies, and the push for greater climate resilience in operations. These insights will help water companies stay ahead of industry changes while improving customer satisfaction.
M-MeX Explained: We will provide a detailed explanation of our proprietary Mediaworks Measure of Experience (M-MeX), a benchmarking tool that evaluates digital performance across key areas such as online visibility, sentiment, accessibility, engagement and service delivery. We will discuss how M-MeX can be used to track progress, identify gaps and drive continuous improvement in customer experience and regulatory performance.
Enhancing M-MeX Scores: The session will focus on practical strategies for improving M-MeX scores, including digital innovations and best practices that can lead to better C-MeX and D-MeX outcomes. We will also highlight how enhanced M-MeX performance can help water companies meet regulatory requirements and improve overall operational efficiency.
Addressing Industry Challenges: From customer engagement to climate resilience, we will discuss the key challenges water companies face and how digital transformation can help overcome these barriers. This is a great opportunity to hear directly from experts who have worked with leading water companies to implement successful digital strategies.
Event Details:
Date: Wednesday, 10 September
Time: 10:00am
Topic: Enhancing M-MeX Scores & Addressing Key Industry Trends and Challenges
Don’t miss the opportunity to gain a deeper understanding of how the water sector is evolving and how your organisation can benefit from these insights and digital transformation.
