May 29 2024

Southern Water makes a big splash in the water sector following the launch of their new website

Southern Water has launched a new website as part of its commitment to continuously improving the service they provide to their customers. The website gives customers easy access to key information as well as greater control of their accounts online.  

The website was designed and developed by leading digital agency Mediaworks, who have been working with Southern Water on multiple projects to help deliver their commitment to driving positive change in the sector. 

With a relentless focus on usability and accessibility, the new website offers an intuitive interface that allows customers to engage with essential services effortlessly. From bill payments to issue reporting, every journey on the website has been designed collaboratively with the relevant stakeholders to ensure a frictionless experience for customers whilst driving operational efficiencies for the organisation. 

Katy Taylor, Chief Customer Officer at Southern Water, said, “Our customers have told us they wanted a website where they could access information quickly and easily. We see the new Southern Water website as a major step forward to improving our customer experience and supporting customers in resolving issues.  I would encourage customers to visit the new website at and explore the many features and benefits it offers.” 

The new platform is just the beginning of a long-term commitment by Southern Water to service excellence and engagement with their customers. By implementing the latest technology into the organisation there is now a foundation in place for continuous improvement and leads the way in the sector. 

“Mediaworks have worked with several large utility companies over the years to improve their digital capability. We have created a delivery framework that brings the rigour required to successfully deliver complex, large-scale enterprise projects at pace.  We truly value our partnership with Southern Water”, said, Brett Jacobson, Chief Executive Officer at Mediaworks. 

Mediaworks remain dedicated to delivering scalable, customer-centric digital experiences for their clients, leveraging the latest technologies, to help them meet the needs of their customers. 

For media inquiries, please contact: 

 Joanne Dolezal
Senior Marketing Manager 

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