Driving Digital Performance in Housing

We help housing associations and registered providers improve resident experience, build trust, and deliver measurable value. Our work aligns digital channels, data, and content to support allocations, repairs, payments, compliance, and community engagement.

Housing Whitepaper

The housing sector is at a turning point. Tenant expectations are rising, regulations are tightening, and the introduction of Tenant Satisfaction Measures has brought a new level of visibility to how landlords perform. It is clear that many organisations are struggling to meet those expectations.

M-MeX: A Digital Benchmark for Customer Experience In Housing

A digital maturity model assessing how effectively housing associations use digital tools to deliver inclusive, seamless tenant experiences. It links digital capability with outcomes, turning data into insight and giving providers a clear roadmap to listen better, communicate faster, and build stronger relationships.

Join our Digital Round Table

We will be discussing the Housing whitepaper in more detail and how improving your M-Mex score can improve satisfaction, build trust and Digital Performance to Redefine Customer Experience in Housing.

Citizen Housing

Citizen Housing partnered with Mediaworks to create a more accessible, user-focused website as part of their wider corporate rebrand. Guided by customer feedback, the project aimed to simplify navigation, improve accessibility, and deliver a more intuitive digital experience aligned with Citizen’s values.

Streamlined Web Experience for the West Yorkshire Combined Authority

The new WYCA website unifies six legacy sites into a single, user-centred platform shaped by extensive research and high-quality design. It delivers clear journeys, flexible components and tailored portals, creating an accessible digital experience that makes it easier for people across West Yorkshire to find information, access services and engage with WYCA’s work.

Key Strategies for Enhancing Digital Experiences in the Housing Sector

Simplifying Complex Buyer & Tenant Journeys:

Navigating housing processes, from renting and buying to securing social housing, can be overwhelming. Residents and buyers expect intuitive digital solutions that make complex decisions simple. We design platforms that streamline these journeys, helping users access information and services with ease, enhancing engagement and satisfaction.

Supporting Communities with Tailored Solutions:

For social housing associations, engaging with tenants and managing communities is vital. From digital solutions that enable seamless communication, to simplifying service requests, or improving accessibility, we can help strengthen relationships while supporting operational efficiency.

Showcasing Expertise and Impact:

Standing out in residential and social housing requires communicating your expertise and impact effectively. We craft strategies to showcase success stories, development projects, and community contributions, positioning your organisation as a trusted leader in the sector.

Driving Mobile-First Engagement:

With more users accessing services on mobile devices, and in some cases being the only device available, providing a responsive and optimised mobile experience is crucial. From housing applications to property searches, we create mobile-first platforms that deliver fast, user-friendly navigation, accessible to all.

Aligning with Sustainability and ESG Goals:

Sustainability is a growing priority across residential and social housing. From energy-efficient designs to community-focused developments, customers and stakeholders value transparency around ESG commitments. We integrate clear messaging into your digital presence, highlighting your role in driving sustainable housing solutions.

Innovating with Digital Tools:

Technology is transforming how housing providers engage with tenants and buyers. From virtual property tours to self-service portals, we help you implement innovative tools that enhance user experiences, improve efficiency, and elevate your brand as a forward-thinking leader in housing and construction.