MW048 | 5 Steps to Digitise Your Customer Service Strategy

Release date: 17th November 2020

A digital revolution is transforming the world at an unprecedented speed. Digital technologies have changed the way businesses operate and how they interact with their customers.

COVID 19 has helped accelerate and encourage digital adoption and studies have already indicated that the majority of people expect to continue using digital to engage with services and brands in the future.

Our panellists look at 5 steps to help you digitise your customer service strategy and also provide excellent customer service.



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