MW074 | Reimagine Your Customer Experience: Fuel Customer Acquisition and Grow Your Recurring Revenues.

Research shows that 86% of buyers are willing to pay more for a better customer experience, but only 1% believe that businesses consistently meet those expectations. As more and more people move to product and service delivery online, those organisations that can evolve and reimagine their customer experiences in a digital world will set themselves apart from their competition. Our panel of experts explain why now is the time to shift your focus across the board to your customers. They explain why customer experience should no longer be the sole responsibility of your support teams, and they share their top hacks in improving customer experiences, helping you to build a better relationship with them and drive the growth of your bottom line.

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