August 17 2021
MW082 | UX Pitfalls You Need to Avoid – 5 Reasons Why Users Are Leaving Your Website
Your website is your digital shopfront, so it’s critical you deliver a fast, seamless, and personal experience to your customers. Every second counts and any friction that your customers encounter onsite will cost you valuable traffic, potential revenue, and ultimately, loss of competitive advantage.
In this digital masterclass, our UX experts discuss the five most common UX pitfalls you need to avoid:
1. Irrelevant information
2. Confusing navigation structure
3. Missed creative opportunities
4. Lack of brand trust
5. No clear route to conversion
Podcast above not working? Click to listen on Apple Podcasts and Spotify.
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