MW195 | Roundtable: How Technology and Communication Shape Tenant Satisfaction

Mediaworks Roundtable: How Technology and Communication Shape Tenant Satisfaction

Technology is reshaping how housing providers connect with tenants. The organisations that win trust are the ones that combine clear communication with modern, accessible digital journeys that make it easy for tenants to get the support they need.

In this on demand roundtable, Mediaworks shares findings from our white paper Building Trust Through Digital Transformation and shows how Mediaworks Measure of Experience (M-MeX) performance links directly to tenant satisfaction, compliance, and overall experience.

What you will learn

In this session, our housing and digital experts explore how to:

• Improve tenant engagement with proactive, transparent communication that builds confidence

• Use real time, data led reporting to support compliance and give leaders clearer visibility

• Modernise legacy systems to create joined up digital journeys that reduce effort for tenants and teams

• Apply the Mediaworks Measure of Experience (M-MeX) to benchmark your organisation against the sector average

• Identify where digital improvements will have the greatest impact on Tenant Satisfaction Measures (TSMs), trust, and service quality

Inside the M-MeX housing benchmark

We share how M-MeX has been used to analyse the housing sector, mapping digital maturity and plotting where each housing association sits against the sector average.

You will see how digital capability influences tenant satisfaction, how your peers are performing, and what good looks like for accessible, responsive tenant journeys.

You can also request a free M-MeX audit to uncover visibility, authority, and growth opportunities for 2026.

Click Here to Secure your Free Audit