January 15 2026
MW197 | Driving Digital Performance in UK Utilities Companies
Jonny Pears, Paul Mallett and David Norris presented our latest masterclass alongside Umbraco's UK&I Partner Manager, Aaron Green.
Watch our 30-minute masterclass exploring the key drivers of digital performance across UK utilities companies. Using our proprietary MMeX framework, we assess who is setting the benchmark for digital experience, where performance gaps exist, and what practical improvements will deliver the biggest impact for customers and organisations.
What this session covers
How UK utilities companies are performing today across key MMeX data points, and where clear performance gaps exist across the sector.
Which digital experience improvements have the greatest impact on customer satisfaction, engagement, and behaviour.
Practical, actionable recommendations you can apply to your own digital estate, from quick wins to longer term priorities.
Why platform choice, experience design, and governance are critical to sustained performance, compliance, and customer trust.
Insight from Aaron Green at Umbraco on how the Umbraco platform supports scalable, secure, high quality digital experiences for regulated organisations, and what utilities companies should consider when planning future website and platform investment.
Key takeaways
After watching, you will be able to:
Benchmark your digital experience against sector performance using the MMeX framework and identify the biggest gaps to address
Prioritise the improvements most likely to lift satisfaction, engagement, and customer outcomes
Apply practical recommendations to strengthen performance across content, UX, accessibility, speed, and journeys
Make more confident decisions on platform, governance, and design standards to support long term delivery and trust
You can also request a free digital performance consultation to review your MMeX results and identify the highest impact opportunities.
