Digital Transformation in the Water Sector

We harness innovative technology, advanced data analytics, and customer-centric strategies to tackle the water sector's challenges, including improving operational efficiency, ensuring regulatory compliance, and driving behaviour change to address water scarcity.

The Water Pulse Report

How digital transformation is reshaping the water sector. Download our white paper for insights on building trust and enhancing customer satisfaction.

M-MeX: A Digital Benchmark for Customer Experience

Our model provides valuable insight into how water companies connect with customers and how they can enhance online engagement, build trust, and improve customer satisfaction

Our experience and partnerships

We are passionate about empowering a sustainable water future and are committed to becoming the leading digital transformation partner for the UK water sector.

Southern Water

Learn how we helped Southern Water’s clients save water through a sustainability-focused campaign.

Scottish Water

We worked with Scottish Water to give the Your Water, Your Life website the extra boost it needed to change customer behaviour.

Join our Digital Round Table

On the 10th September we will discuss the Pulse Report in more detail and how improving your M-Mex score can improve satisfaction, build trust, and tackle emerging challenges more effectively.

Find out more

How to elevate digital experiences in the water sector

Meeting Rising Customer Expectations:

Today’s customers compare their water providers to the seamless digital experiences offered by industries like banking and retail. We design intuitive platforms that prioritise customer-centricity, making it easy for users to manage accounts, access information, and self-serve, driving satisfaction and trust.

Streamlining Legacy Processes for Modern Efficiency:

Legacy platforms often hinder operational efficiency and customer experience. We help water companies streamline outdated processes with digital transformation strategies, enabling smoother workflows, reducing inefficiencies, and improving service delivery for both customers and internal teams.

Encouraging Behavioural Change for Water Conservation:

With climate change intensifying pressure on water resources, promoting water-saving behaviours is crucial. We craft engaging campaigns and tools that educate users, encourage sustainable practices, and nudge customers to play an active role in reducing water usage.

Adapting to Climate Demands and Infrastructure Challenges:

Adapting infrastructure to meet the demands of a changing climate requires forward-thinking strategies. We support you in leveraging digital tools to communicate plans, engage stakeholders, and build transparency around investment in infrastructure and sustainability initiatives.

Unlocking the Potential of Smart Meter Data:

The continued rollout of smart meters provides valuable insights, but fully harnessing this data is key. We help you turn data into actionable insights, be that the enablement of personalised customer experiences or regulatory compliance.

Delivering on ESG and Regulatory Commitments:

Environmental and social governance is at the forefront of customer and regulatory expectations during AMP8. We can support with the integration of ESG messaging into your digital presence, ensuring you communicate your commitments effectively while aligning your strategies to meet regulatory requirements and build public confidence.